Enhancing Communication Skills with Conversational Intelligence Development

Enhancing Communication Skills with Conversational Intelligence Development

Date: 2nd, 9th, 16th and 23rd March
Tutor(s): Jean O’Neill Coaching
Duration: 4 x Half days – 2.00 to 4.30
Venue: Online via zoom
Cost: €150.00

Participant Profile:
This course is aimed at managers and supervisors working in the Film & TV Drama sector that want to invest in their working relationships with colleagues by engaging in emotionally intelligent, effective and efficient conversational exchanges.
The course is limited to 12 participants.

Application Procedure:
APPLY HERE: https://forms.gle/vT5hDXjxaha4j4MN7
For further information, please email fran.keaveney@screenskillsireland.ie.

Bridge the gap in your conversations to create connections and successful outcomes

Course Profile: With the best intentions, we can say or do things that shut down conversations before they properly get the chance to get started. This is especially the case when it comes to; differences of opinion and approach, jumping to conclusions, giving or receiving feedback, sensitive, controversial or uncomfortable topics which are all part of daily interactions.

No one enjoys the perceived thoughts of what potential conflict or unnecessary tensions may emerge in conversations. This is particularly the case when emotional charge exists around pressurised or vulnerable situations. All too easily, people can become triggered and operate from a reactive space or default into shutdown or appease mode.

The irony of not being equipped to handle difficult conversations or trying to avoid them runs the risk of increasing tensions in employee relationships, creating misunderstandings and confusion which often results in escalating the problem to bigger proportions.

Investing in developing Conversational Intelligence Interpersonal skills equips you to nagivate conversations with more ease and confidence, enabling you to bridge differences and find solutions. Through CII-Q you will learn to master skills that open up connections, build trust and steer conversations to achieve optimal results.

Learn how to ignite and instigate better conversations
Discover how to create connections, not conflict or tension in difficult conversations
Understand the traits and humans skills to harness trust, understanding, confidence and credibility to influence real change in conversations
Master self-regulation skills to operate from a grounded, calm state of being during pressurised conversations
Benefit from trigger management, learn to shift from being reactive to responding
Develop relationship management skills, understand unmet needs and how to alter the outcomes
Learn how to avoid typical pitfalls in team discussions
Build on team dynamics to create transparency, goal setting, accountability and success


  • 2nd March 2022 - 24th March 2022
    2:00 pm - 12:30 pm